MAN announces €300 million investment in European service network

MAN Truck & Bus announced a €300 million investment to expand and modernize its European service network by 2030, focusing on coverage, e-mobility readiness and digitalization.

MAN Truck & Bus has announced the largest investment in service infrastructure in the company’s history. By 2030 the commercial vehicle manufacturer plans to invest around €300 million to expand and modernize its European service network. The company expects the program to significantly improve service accessibility for customers while preparing its network for new market requirements, including electric mobility and digitalized operations.

The investment program includes several directions. Part of the funding will be used to open new service locations, modernize existing facilities and improve regional coverage. MAN aims to reduce the distance between customers and workshops. The goal is that nearly 80 percent of customers will be able to reach the nearest MAN service location within 30 minutes. Priority markets include Germany, Austria, Switzerland, France, the United Kingdom, Italy, Spain, Poland and Turkey. To achieve this target, the company plans to open an average of about seven new branches per year in these countries.

MAN already operates one of the largest service networks for commercial vehicles in Europe. The company’s network currently includes around 1,200 company-owned and partner businesses, employing approximately 7,000 people. In addition, more than 2,000 service centers and cooperation partners support customers through the MAN Mobile24 breakdown and mobility service, which operates around the clock. In Germany alone, MAN already has the largest manufacturer-owned service network, with more than 340 service locations.

According to the company, service is becoming an increasingly important competitive factor in the commercial vehicle industry. Unlike passenger cars, the truck business depends heavily on vehicle availability. Even short downtime can result in significant financial losses for transport operators, which makes proximity to service facilities and rapid maintenance capabilities a crucial consideration for customers.

A significant portion of the investment will be directed toward preparing the service network for electric mobility. Around one third of the €300 million package will be allocated to electrification and digitalization initiatives. By 2026, MAN plans for roughly two out of three service locations to be ready to support electric trucks and buses.

Preparation for this transition is already underway. Around 8,000 employees across Europe are undergoing additional training related to electric mobility, ranging from sales staff to high-voltage mechanics. In Germany, the budget for e-mobility training will be doubled as part of the investment program.

At the same time, MAN is expanding its battery repair infrastructure. Company-owned battery repair centers are already operating in Germany, Spain, Belgium, Austria and Italy. The Austrian center serves as a regional hub for neighboring countries including the Czech Republic, Slovakia and Hungary. Through partner networks, similar services are already available in Sweden and are expected to become available in the Netherlands in the near future. The long-term objective is to establish battery repair capabilities across all European markets.

Another important element is charging infrastructure for electric trucks. In cooperation with the energy company E.ON, MAN plans to equip many of its service locations with publicly accessible charging stations. The project includes up to 400 charging points at around 170 locations across Europe, including up to 125 sites in Germany. Several stations are already operating, including locations in Berlin-Wildau, Fürstenwalde, Karlsfeld, Eugendorf and Čestlice.

Beyond electrification, the modernization program also includes improvements to the service facilities themselves. MAN plans to expand the use of photovoltaic systems, introduce LED lighting and install modern heating systems at many branches. At the same time, the company continues to digitalize workshop processes. Service advisors and technicians already use iPads for service orders, documentation and communication, while future plans include the introduction of digital applications and artificial intelligence tools to further streamline service operations.

The investment in the service network forms part of a broader strategy aimed at strengthening MAN’s position in the European commercial vehicle market. As competition intensifies and technologies evolve, manufacturers increasingly view service not merely as after-sales support but as a key element of the vehicle operating ecosystem. MAN believes that the combination of vehicles, high-quality service and a strong infrastructure will play a decisive role in maintaining competitiveness in the years ahead.