Ray Chapman Motors Volvo Recognized for Outstanding Customer Service

Ray Chapman Motors Volvo has received the Feefo Platinum Trusted Service Award, recognizing its exceptional customer satisfaction. Learn more about its achievements and commitment to service excellence.

Ray Chapman Motors Volvo has been awarded the prestigious Feefo Platinum Trusted Service Award, recognizing its commitment to outstanding customer service. This accolade is given to companies that maintain a rating of 4.5 or higher over three consecutive years, based on verified customer reviews. For Ray Chapman Motors, this award reaffirms its dedication to providing high-quality service and customer satisfaction.

Managing Director Duncan Chapman highlighted the significance of this achievement, emphasizing that it is based on real customer feedback rather than subjective industry evaluations. Winning the Platinum Trusted Service Award reflects the dealership’s ongoing efforts to uphold high service standards, even amid challenges in the automotive sector.

Ray Chapman Motors is a family-run business that has been operating since 1969, making it one of the oldest Volvo dealerships in the UK. The Malton-based dealership was named National Volvo Retailer of the Year in both 2020 and 2021, an accolade awarded for its impressive performance, strategic achievements, and excellence in customer service. The dealership continues to deliver strong results despite economic uncertainties, cementing its reputation as a leader among Volvo retailers.

Customers frequently praise Ray Chapman Motors for its professional staff, transparent sales process, and attention to detail. The dealership currently holds a 4.8 out of 5 rating on the Feefo platform, based on more than 1,900 verified customer reviews, underscoring its high level of customer satisfaction.

In addition to selling new and used vehicles, Ray Chapman Motors Volvo provides a full range of services, including maintenance for hybrid and electric models. This comprehensive approach ensures customers receive reliable support throughout their ownership experience, further strengthening the dealership’s reputation in the automotive market.

Source: am-online.com