Mercedes-Benz Recalls E-Class and CLE Models Due to MBUX Issue

Mercedes-Benz announced a recall of E-Class and CLE models due to an MBUX software issue affecting driver assistance systems. Learn what is involved.

Mercedes-Benz has announced a global recall affecting 17,412 vehicles, including E-Class models as well as CLE coupes and convertibles produced between November 10, 2021, and January 29, 2024. The campaign is linked to a software issue in the MBUX system, which not only manages infotainment functions but also interfaces with key driver assistance technologies.

According to regulatory filings and service documentation, the problem stems from software that does not fully comply with current production specifications. Under certain conditions, this can result in the partial or complete deactivation of driver assistance systems while the vehicle is in operation. A critical aspect of the issue is that the driver may not receive a specific warning when these systems become unavailable.

Risk descriptions indicate that, in such cases, electronic systems may fail to carry out automatic braking interventions during cross-traffic situations at low speeds. While this does not automatically translate into an immediate safety hazard, it can increase the likelihood of incidents if drivers rely on these assistance features in everyday driving.

Mercedes-Benz plans to resolve the issue primarily through over-the-air software updates, allowing fixes to be installed remotely. In certain situations, owners may be asked to visit an authorized dealer, where technicians will perform updates or additional recalibration of control units. All corrective measures are provided at no cost to customers.

Of the total number of recalled vehicles, 3,696 are registered in Germany, with the remainder spread across international markets. The company emphasizes that the recall is preventive in nature and aimed at restoring the full functionality of assistance systems. As software continues to play an expanding role in modern vehicles, this campaign highlights how digital components have become a critical factor in overall automotive safety.